Duties of the Service Team
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Carer Responsibilities:

  • Assistance with Service Plan Tasks: The carer is responsible for executing the tasks outlined in the service plan, providing the necessary assistance as specified for the client.

  • Reporting to Supervisor: It is the carer’s duty to communicate any observations regarding the client’s condition or environment to their supervisor. This includes noting any changes or issues that arise during care.

The carer plays a pivotal role within the service team, often being the member who spends the most time with the client. This frontline position is crucial for observing the client’s day-to-day condition. Any unusual occurrences, whether improvements or concerns, should be promptly reported to the supervisor. Working in close collaboration with the rest of the service team, the carer helps to ensure comprehensive and effective care for the client.

Supervisor Responsibilities:

  • Performance Monitoring: The supervisor is tasked with overseeing the carer’s performance, ensuring that care is delivered effectively and in accordance with the service plan.

  • Guidance and Direction: They are also responsible for providing answers to the carer’s questions and offering direction to help the carer fulfill their role competently.

Doctor Responsibilities:

  • Health Monitoring: The primary care physician or doctor is charged with the responsibility of monitoring and managing the client’s physical health, ensuring their medical well-being is maintained.

  • Collaboration with Case Manager/Support Coordinator: They must also communicate effectively with the case manager or support coordinator about any changes in the client’s health status or care needs.

Agency Representative Responsibilities:

  • Carer Coordination: The agency representative’s role primarily involves arranging for the provision of compatible and reliable carers who can effectively meet the client’s specific needs.

Duties of Other Professionals (Therapists, Nurses, Social Workers, etc.):

  • Communication with Case Manager/Support Coordinator: These professionals are responsible for maintaining open lines of communication with the case manager or support coordinator, particularly regarding any changes or updates in the client’s needs. This ensures a cohesive and responsive care plan that adapts to the client’s evolving requirements.
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